Return Form

luuna Scrubs Return/Exchange Form

We are sorry that our scrubs did not work out for you! Simply return your unworn and unwashed items back to us with the tags still attached by filling out this form and following the steps provided below.

Instructions: Fill out this form by writing in the applicable areas, ensuring all boxes are filled. Please allow 3-5 business days for us to process your return/exchange once it has been received. Your processed refund will reflect on your original method of payment. Timing may vary based on your bank. *Please note that all returns must be made at your own cost. New exchange items will be sent to customers with complimentary shipping.

Regular-priced items are eligible for a full refund if returned within 14 days from the delivery date.

Returns for store credit or exchange items must be sent back to us within 30 days of delivery.

We cannot guarantee the availability of the items requested for an exchange. If the requested item is unavailable, we will reach out to you and offer alternative options.

Any items sent back to us with signs of wear, original tags removed and/or beyond the return/exchange policy date will be sent back to you at your own cost.

Items: (Please write each item separately. For example, Astra Jogger) Colour: Size: Qty: Reason for Return (code numbers listed below) *For exchanges only:
Item you’d like to exchange for (Please include style/color/size):
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Luuna Scrubs Returns Form

Reasons for Return:

To return your package, follow these steps:

  1. Repackage your items and include everything that you received (tags, packing slip, plastic resealable bag)
  2. Print this form and fill out each section, ensuring no information is missing
  3. Place this form inside your return package with your item/items and all original packaging and tags. Please note that if tags are not attached, we will not process your refund and will return these items back to you at your own cost.
  4. Drop off your package to your nearest post office.
    When purchasing your shipping label at the post office, please ensure to indicate "return/repair" as the reason for shipment. This is important as it will help avoid customs fee charges.

Please return your item to the following address:

Luuna Scrubs

231 Dawe Street

New Westminster BC V3M 5N1