luuna Scrubs Return/Exchange Form
We are sorry that our scrubs did not work out for you! Simply return your unworn and unwashed
items back to us with the tags still attached by filling out this form and following the steps
Instructions: Fill out this form by writing in the applicable areas, ensuring all boxes are filled. Please allow 3-5 business days for us to process your return/exchange once it has been received. Your processed refund will reflect on your original method of payment. Timing may vary based on your bank. *Please note that all returns must be made at your own cost. New exchange items will be sent to customers with complimentary shipping.
Regular-priced items are eligible for a full refund if returned within 14 days from the delivery date.
Returns for store credit or exchange items must be sent back to us within 30 days of delivery.
We cannot guarantee the availability of the items requested for an exchange. If the requested item is unavailable, we will reach out to you and offer alternative options.
Any items sent back to us with signs of wear, original tags removed and/or beyond the return/exchange policy date will be sent back to you at your own cost.